Return and Refund Policy
At Esmeira, we want you to be completely satisfied with your purchase. If for any reason we don't meet your expectations, our return policy offers a simple and transparent process.
1. Return period
We accept returns within 30 calendar days of receiving your order.
2. Product conditions
In order to process the return, the product must be:
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In perfect condition and without damage.
3. How to make the return
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Contact our customer service team at esmeira.store@gmail.com , including your order number and reason for the return.
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We will provide you with clear instructions for returning the product.
4. Refund
Once the product has been received and verified:
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A refund will be issued to your original payment method within 5-10 business days .
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Return shipping costs are the customer's responsibility , unless the return is due to a defective product or an error on our part.
5. Damaged or defective products
If you receive a damaged or defective product, please contact us immediately. We will replace or refund it at no additional cost.
6. Customer service
Our team is available to help you at all times and ensure that your experience with Esmeira is pleasant and satisfactory .